#StackBounty: #windows-10 #sleep #power-management Windows 10 won't sleep or turn off after being on for a few hours

Bounty: 50

BEFORE MARKING IT AS DUPLICATE:
Here’s what I’ve tried:

  • Updating video drivers: GeForce GT 740M up to date
  • Updating network drivers: Realtek PCIe up to date
  • NEW: Updating chipset drivers: They were already up to date
  • Updating BIOS: Updated to A10
  • Turning off hybrid-sleep
  • turning off hibernation completely
  • Disabling wake timers on all energy plans
  • Turning off waking on magic packet/pattern match
  • Unplugging all USB and Bluetooth devices
  • Setting the sleep idle timer for something else than “never”
  • Disabling waking up devices shown in powercfg -devicequery wake_armed
  • Some other things that I don’t remember now. Please ask in the comments before marking as duplicate.

If I turn on my computer and open all my applications, I can put my computer to sleep with no problem, but after some hours of it being on, if I try to put it to sleep, it will turn off the screen, but it will not sleep, and the only way to use the computer again is to force a restart by holding down the power button.

This started to happen after I switched my old HD to an SSD and reinstaled windows 10.

EDIT 1: Tried shutting Chrome off and running powercfg -requestsoverride Driver "Legacy Kernel Caller" System without success

EDIT 2:

  • When I manually put my machine to sleep, after letting it on after 2+ hours, the screen will turn off, but the power light and the wifi light will stay on, and then I need to forcefully turn the computer off by holding the power button.
  • The powercfg -requests command was showing the following result:

    [PROCESS] DeviceHarddiskVolume4Program Files (x86)GoogleChromeApplicationchrome.exe
    WebRTC has active PeerConnections

…But after killing chrome, it started to show the following:

[DRIVER] Chamador Kernel Herdado
(this is equivalent to [DRIVER] Legacy Kernel Caller)

I’ve tried running without success both:
powercfg -requestsoverride Driver "Legacy Kernel Caller" System
powercfg -requestsoverride Driver "Chamador Kernel Herdado" System

Two important things:
– The Kernel entry vanished after I closed Spotify
– I turned my computer on just now, so I can put it to sleep without problems even with the Kernel entry on my -requests, the issue seems to appear after 2 hours

EDIT 3:
I have reasons to believe the Kernel thing is not the issue, this forum post is similar to my problem, my computer won’t shut off also, after two hours.
https://www.tenforums.com/general-support/66640-wont-enter-sleep-legacy-kernel-caller.html

EDIT 4:
Maybe this can be related, maybe not…
When sleeping normally (with the computer on for less than 2 hours), the disk light blinks a lot, and then it goes to sleep.
But when the sleep fails, the disk light blinks 3 or 4 times before turning off, and then the wifi light and power light stays on. That’s when the computer freezes.
My HD got replaced by a SSD recently, and that’s when the problems started. I’m using a Dell Inspiron 14R.


Get this bounty!!!

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