#StackBounty: #windows-10 #sleep #power-management Windows 10 won't sleep or turn off after being on for a few hours

Bounty: 50

Here’s what I’ve tried:

  • Updating video drivers: GeForce GT 740M up to date
  • Updating network drivers: Realtek PCIe up to date
  • NEW: Updating chipset drivers: They were already up to date
  • Updating BIOS: Updated to A10
  • Turning off hybrid-sleep
  • turning off hibernation completely
  • Disabling wake timers on all energy plans
  • Turning off waking on magic packet/pattern match
  • Unplugging all USB and Bluetooth devices
  • Setting the sleep idle timer for something else than “never”
  • Disabling waking up devices shown in powercfg -devicequery wake_armed
  • Some other things that I don’t remember now. Please ask in the comments before marking as duplicate.

If I turn on my computer and open all my applications, I can put my computer to sleep with no problem, but after some hours of it being on, if I try to put it to sleep, it will turn off the screen, but it will not sleep, and the only way to use the computer again is to force a restart by holding down the power button.

This started to happen after I switched my old HD to an SSD and reinstaled windows 10.

EDIT 1: Tried shutting Chrome off and running powercfg -requestsoverride Driver "Legacy Kernel Caller" System without success


  • When I manually put my machine to sleep, after letting it on after 2+ hours, the screen will turn off, but the power light and the wifi light will stay on, and then I need to forcefully turn the computer off by holding the power button.
  • The powercfg -requests command was showing the following result:

    [PROCESS] DeviceHarddiskVolume4Program Files (x86)GoogleChromeApplicationchrome.exe
    WebRTC has active PeerConnections

…But after killing chrome, it started to show the following:

[DRIVER] Chamador Kernel Herdado
(this is equivalent to [DRIVER] Legacy Kernel Caller)

I’ve tried running without success both:
powercfg -requestsoverride Driver "Legacy Kernel Caller" System
powercfg -requestsoverride Driver "Chamador Kernel Herdado" System

Two important things:
– The Kernel entry vanished after I closed Spotify
– I turned my computer on just now, so I can put it to sleep without problems even with the Kernel entry on my -requests, the issue seems to appear after 2 hours

I have reasons to believe the Kernel thing is not the issue, this forum post is similar to my problem, my computer won’t shut off also, after two hours.

Maybe this can be related, maybe not…
When sleeping normally (with the computer on for less than 2 hours), the disk light blinks a lot, and then it goes to sleep.
But when the sleep fails, the disk light blinks 3 or 4 times before turning off, and then the wifi light and power light stays on. That’s when the computer freezes.
My HD got replaced by a SSD recently, and that’s when the problems started. I’m using a Dell Inspiron 14R.

EDIT 5: results from running powercfg -energy:
I’ve added a plugin to translate the page, you can find it in the first line

EDIT 6: results from running a clean powercfg -energy:
I turned off bluetooth, closed all open programs, killed the audio process and ran the command.
Immediately after that, I tried to put the computer to sleep. Failed again.

Get this bounty!!!

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