#StackBounty: #voip #audio-streaming #pbx Extracting and injecting audio to an ongoing VOIP call

Bounty: 500

I am very new when it comes to VOIP and integrations with VOIP systems.

Here is what I am trying to do:

  1. A caller calls in and operator answers the call.
    1.1. Start streaming audio of caller to an analysis service in cloud.
  2. Once the audio analysis is performed (generally in a few seconds), operator will press the “Hold” button to perform an action suggested by the analysis.
    2.1. Depending on the result of analysis, play a particular audio file back to the caller to let them know that the operator is doing “x,” “y,” or “z” while on hold.

Given my non-experience working with VOIP systems, I am looking for any suggestions / pointers to topics, areas, articles, technologies that can point me to the right direction.

Please do let me know if you have additional questions or need more clarity on what I am trying to do.

P.S. I have tried looking for pointers to get me started for quite a
while on Google. However, I have not been able to find anything
valuable yet. May be because I am not using correct terminology when
performing these searches?

Get this bounty!!!

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