#StackBounty: #sound #kubuntu #headphones #19.10 No sound over headphones on a new Samsung Notebook 7 Force

Bounty: 50

I bought a new notebook and I’m having a hard time figuring out why it won’t output sound over my wired headphones. The notebook is the Samsung Notebook 7 Force and I’m running Kubuntu 19.10.

It recognizes them as plugged in and pavucontrol display things as if the sound is being reproduced. There is nothing muted on alsamixer also. Sound work fine with the onboard speakers.

I also noticed that the driver searcher thingy in Settings doesn’t show a list of hardware components, it only displays a message saying is getting information about the system (I don’t know if it is related, I just thought it could have something to do with missing drivers).

Being a Dell user since, well, forever, I really thought wonky hardware support was a thing of the past.

sudo lshw -c multimediaoutput:

       *-usb:3                   
       description: Video
       product: 720p HD Camera
       vendor: Generic
       physical id: 6
       bus info: usb@1:6
       version: 0.06
       serial: 200901010001
       capabilities: usb-2.01
       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
  *-multimedia
       description: Audio device
       product: Cannon Point-LP High Definition Audio Controller
       vendor: Intel Corporation
       physical id: 1f.3
       bus info: pci@0000:00:1f.3
       version: 11
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi bus_master cap_list
       configuration: driver=snd_hda_intel latency=32
       resources: iomemory:600-5ff iomemory:600-5ff irq:139 
       memory:6013118000-601311bfff memory:6013000000-60130fffff

EDIT:

By setting the volume at 100% I can hear some sound: it is very low and it’s played distorted, kinda like a buzzing sound.

EDIT 2:

HDMI output doesn’t work also. This guy is having the same problem (S51 Pro is the model name of this laptop in Brazil).


Get this bounty!!!

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