#StackBounty: #multiple-monitors #display #thunderbolt External Monitiors via TB3 Only Occasionally Work, Ubuntu 18.04

Bounty: 50

My work computer setup was recently upgraded with a Thunder Bolt 3 docking station. I’m running Ubuntu 18.04. It connects via a USB-C port on my computer. When I plug it in, the external keyboard and mouse always works, but 80% of the time the external monitors do not work. My computer detects them via the TB3 but the monitors just say no signal detected. At the moment, to get it working I spend 5 minutes turning the monitors on and off and re plugging in the USB-C cable from the TB3. It eventually works but I’m wasting a lot of time every day because I have to repeat it every time I return to my office. Any ideas?

The graphics card is an Intel UHD Graphics. My xrandr input is the same whether the monitors detect my computer or not and is here

eDP-1 connected primary 1920x1080+3968+0 (normal left inverted right x axis y axis) 309mm x 174mm
   1920x1080     59.99*+  59.97    59.96    48.01    59.93  
   1680x1050     59.95    59.88  
   1600x1024     60.17  
   1400x1050     59.98  
   1600x900      59.99    59.94    59.95    59.82  
   1280x1024     60.02  
   1440x900      59.89  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1440x810      60.00    59.97  
   1368x768      59.88    59.85  
   1360x768      59.80    59.96  
   1280x800      59.99    59.97    59.81    59.91  
   1152x864      60.00  
   1280x720      60.00    59.99    59.86    59.74  
   1024x768      60.04    60.00  
   960x720       60.00  
   928x696       60.05  
   896x672       60.01  
   1024x576      59.95    59.96    59.90    59.82  
   960x600       59.93    60.00  
   960x540       59.96    59.99    59.63    59.82  
   800x600       60.00    60.32    56.25  
   840x525       60.01    59.88  
   864x486       59.92    59.57  
   800x512       60.17  
   700x525       59.98  
   800x450       59.95    59.82  
   640x512       60.02  
   720x450       59.89  
   700x450       59.96    59.88  
   640x480       60.00    59.94  
   720x405       59.51    58.99  
   684x384       59.88    59.85  
   680x384       59.80    59.96  
   640x400       59.88    59.98  
   576x432       60.06  
   640x360       59.86    59.83    59.84    59.32  
   512x384       60.00  
   512x288       60.00    59.92  
   480x270       59.63    59.82  
   400x300       60.32    56.34  
   432x243       59.92    59.57  
   320x240       60.05  
   360x202       59.51    59.13  
   320x180       59.84    59.32  
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
DP-1-1 connected 1920x1080+2048+0 (normal left inverted right x axis y axis) 598mm x 336mm
   1920x1080     60.00*+
   1600x900      60.00  
   1280x1024     75.02    60.02  
   1152x864      75.00  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   640x480       75.00    59.94  
   720x400       70.08  
DP-1-2 disconnected (normal left inverted right x axis y axis)
DP-1-3 connected 2048x1152+0+0 (normal left inverted right x axis y axis) 255mm x 255mm
   2048x1152     60.00*+
   3840x2160     29.56  
   2560x1440     59.95  
   2048x1280     59.92  
   1920x1200     59.88  
   1920x1080     60.00    60.00    50.00    59.94    24.00    23.98  
   1600x1200     60.00  
   1680x1050     59.95  
   1280x1024     75.02    60.02  
   1280x800      59.81  
   1152x864      75.00  
   1280x720      60.00    50.00    59.94  
   1024x768      75.03    60.00  
   800x600       75.00    60.32  
   720x576       50.00  
   720x480       60.00    59.94  
   640x480       75.00    60.00    59.94  
   720x400       70.08  

Any ideas? Thank you for your time. Since it works occasionally it seems like there must be something I can do


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