#StackBounty: #sound #pulseaudio #dell #alsa Dell XPS + dock WD19 – speakers not work

Bounty: 100

I have a problem with speakers connected via jack to docking station Dell WD19. Outputs seem to be detected but the sound does not play.

╰>  aplay -l
**** List of PLAYBACK Hardware Devices ****
card 1: Dock [WD19 Dock], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Dock [WD19 Dock], device 1: USB Audio [USB Audio #1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 0: ALC289 Analog [ALC289 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 3: Headset [Wireless Stereo Headset], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Two outputs on card 1 seem to be jack in the front and back of the dock – the rest are built-in speakers, monitors and usb connected headset.

Here’s output from pacmd list-cards:

index: 5
name: <alsa_card.usb-Generic_USB_Audio_200901010001-00>
driver: <module-alsa-card.c>
owner module: 28
properties:
    alsa.card = "1"
    alsa.card_name = "WD19 Dock"
    alsa.long_card_name = "Dell-WD15-Dock"
    alsa.driver_name = "snd_usb_audio"
    device.bus_path = "pci-0000:00:14.0-usb-0:5.3.4:1.0"
    sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5.3/1-5.3.4/1-5.3.4:1.0/sound/card1"
    udev.id = "usb-Generic_USB_Audio_200901010001-00"
    device.bus = "usb"
    device.vendor.id = "0bda"
    device.vendor.name = "Realtek Semiconductor Corp."
    device.product.id = "402e"
    device.product.name = "USB Audio"
    device.serial = "Generic_USB_Audio_200901010001"
    device.string = "1"
    device.description = "USB Audio"
    module-udev-detect.discovered = "1"
    device.icon_name = "audio-card-usb"
profiles:
    HiFi: Default (priority 8000, available: unknown)
    off: Off (priority 0, available: unknown)
active profile: <HiFi>
sinks:
    alsa_output.usb-Generic_USB_Audio_200901010001-00.HiFi__hw_Dock_1__sink/#10: USB Audio Line Out
    alsa_output.usb-Generic_USB_Audio_200901010001-00.HiFi__hw_Dock__sink/#11: USB Audio Headphones
sources:
    alsa_output.usb-Generic_USB_Audio_200901010001-00.HiFi__hw_Dock_1__sink.monitor/#16: Monitor of USB Audio Line Out
    alsa_output.usb-Generic_USB_Audio_200901010001-00.HiFi__hw_Dock__sink.monitor/#17: Monitor of USB Audio Headphones
    alsa_input.usb-Generic_USB_Audio_200901010001-00.HiFi__hw_Dock__source/#18: USB Audio Microphone
ports:
    [Out] Line: Line Out (priority 200, latency offset 0 usec, available: unknown)
        properties:
            
    [Out] Headphones: Headphones (priority 100, latency offset 0 usec, available: unknown)
        properties:
            
    [In] Mic: Microphone (priority 100, latency offset 0 usec, available: unknown)
        properties:

Now, when I open sound settings I can see a number of devices:

sound settings

When I select any Wireless Stereo Headset, HDMI 2 or Speakers Built-in appropriate device does make sound. But when I select USB Audio (Headset or Line Out) everything is quiet – even though the volume is set to 100%. I am running out of ideas what else could I check to fix this…

(exact same setup works fine when I switch to Windows so it’s not a hardware issue)


Get this bounty!!!

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