I have a canon Pixma MG2500 series 2570 printer that is 3 years old, and I wanted to test if it would work before scrapping it.
To day I installed the drivers from this Canon official website
everything worked fine(upto installation) but then I tried to scan something and then it displayed the following message:
I tried restarting the computer, reinstalling the drivers, and even a new usb cable.
I think what the problem is that maybe some windows process is using it in the background for my "convenience" and that’s whats preventing the software from using.
Sometimes it even gives the "folder access denied" so I just allowed all the exe’s related to canon to my files and folders.
note: it does not have ink, I just want to use it as a scanner.
I also downloaded the Windows Scan app to see if it help, but no it didn’t.
I would really appreciate it if anyone helped me. thanks.
For additional info: I’m on a Lenovo G50-80, 8 Gb RAM, Intel i3 5005u, 1Tb HDD, Windows 10 20H2