Today when I wanted to use my computer again (it was still running from the day before), I noticed my mouse cursor was gone. Moving the mouse did not reveal the cursor, neither did using the trackpad.
The keyboard from my laptop worked fine so I used that to reboot.
Then after the reboot my keyboard did not work either. So I can not login.
When I go to the bios, then the keyboard and trackpad work fine. Also an external keyboard and mouse work, so it seems like this is a software issue.
After a lot of attempts, I managed that I can boot to "safe mode with networking", but the keyboard does not work their either. Also the mouse does not work, the led won’t even go on.
What can I do at this point?
When I boot with the recovery options and try to go to Command Prompt there then it says my password is wrong…
—- UPDATE 2
I can not find a way to boot from a usb. I have a asus zenbook pro duo.
- fast boot is disabled
- secure boot is disabled
I have a usb with ubuntu and one with windows 10, they both show up on my mac when booting.
For windows I get nothing…
— UPDATE 3
I noticed that sometimes I have to reboot several times before the laptop can see the USB with windows 10 on it.
I was able to
Enable built in Admin Account, atleast it sayed the command was executed correctly, or something among those lines.
However, If I boot, I don’t see it to log in with it.
I tried a startup repair from the usb, I get:
Startup Repair coulnd’t repair your PC
Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.
Log file: C:WINDOWSSystem32LogfilesSrtSrtTrial.txt
At this point I’m the most interested in recovering my data. It ain’t much, but it’s still worth it. Any help is welcome.
A repair would also be nice, but at this point I have no clue of what to do.
As for the steps that John pointed out in what is at the moment the first answer:
- I did enable the built in admin account. But not sure if this went ok. I did not get any errors.
First: Try Windows 10 Initial Repairs.
I cannot run CMD as an Administrator, cause my password is wrong.
Second: If the above does not solve the issue, run a Windows 10 Repair Install
This gives me "Startup Repair couldn’t repair your pc".
No idea how to backup the data.
Same as step Third, no Idea of what to do.
Get this bounty!!!